Return Refund Policy

Last Updated: June 2026

At Auramiri, customer satisfaction is important to us. If there is an issue with your order, we're here to help.

1. Return Policy

We accept returns only for items that arrive damaged, defective, or incorrect.

We do not accept returns for:

* Change of mind
* Incorrect product selection by the customer
* Normal wear and tear
* Products that have been used, damaged after delivery, or are not in their original condition

2. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

To help us resolve your request quickly, please include:

* Your order number
* A brief description of the issue
* Clear photos or videos showing the product and packaging

Email us at: admin@auramiri.com

Once your claim has been reviewed and approved, we will offer one of the following remedies at our discretion:

* A replacement item
* A full or partial refund
* Store credit

3. Refund Eligibility

Refunds may be approved only if:

* The item arrived damaged or defective.
* You received the wrong product.
* Your order cannot be fulfilled due to product unavailability after purchase.

Approved refunds will be issued to your original payment method within 6–12 business days. Processing times may vary depending on your payment provider or financial institution.

4. Order Cancellations

Orders may be canceled only before they have been processed or shipped.

Once an order has been shipped, it cannot be canceled. If your order qualifies for a return under this policy, please contact our support team after delivery.

5. Non-Returnable Items

Unless required by applicable law, the following items are generally not eligible for return or refund:

* Used products
* Items damaged due to misuse or improper handling
* Clearance, promotional, or final sale items (unless defective)
* Gift cards (if applicable)

6. Contact Us

If you have any questions regarding this Return & Refund Policy or need assistance with your order, please contact us:

Email: admin@auramiri.com