Return & Refund Policy
At AURAMIRI, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.
1. Return Eligibility
To be eligible for a return, the item must:
- Be returned within 7 DAYS of delivery.
- Be unused, unworn, and in its original condition.
- Include all original packaging, tags, accessories, and documentation.
- Not show signs of damage caused by misuse, improper handling, or normal wear and tear.
We reserve the right to inspect all returned items before approving a refund or exchange.
2. Return Timeframe
Customers must submit a return request within 7 DAYS from the date of delivery.
Return requests submitted after this period may not be eligible for return, refund, or exchange.
To initiate a return, please contact us at admin@auramiri.com with:
- Order Number
- Customer Name
- Reason for Return
- Photos of the product (if applicable)
3. Damaged, Defective, or Incorrect Items
If you receive a product that is:
- Damaged during shipping
- Defective
- Incorrect (different from what was ordered)
Please contact us within 2 DAYS of receiving your order.
To help us process your request quickly, please provide:
- Order Number
- Clear photos of the product
- Photos of the packaging
- Description of the issue
Once verified, we will offer an appropriate resolution, which may include:
- Replacement
- Exchange
- Store Credit
- Refund
4. Refund Process
Once your returned item has been received and inspected, we will notify you regarding the status of your refund request.
If approved, your refund will be processed to the original payment method used during checkout.
Refunds may be issued for:
- Eligible returned items
- Cancelled orders (where applicable)
- Verified damaged or defective products
- Incorrect products received
5. Refund Timing
Approved refunds are typically processed within [REFUND PROCESSING TIME].
Depending on your payment provider or bank, it may take additional time for the refunded amount to appear in your account.
Refund timelines may vary for:
- Credit Cards
- Debit Cards
- UPI Payments
- Net Banking
- Digital Wallets
6. Exchange Policy
We offer exchanges for eligible items, subject to stock availability.
Exchange requests may be approved for:
- Damaged products
- Defective products
- Incorrect items received
- Size replacement requests (if applicable)
If the requested replacement item is unavailable, a refund or store credit may be offered.
7. Non-Returnable Items
The following items are generally not eligible for return or refund unless received damaged or defective:
- Personalized or custom-made products
- Gift cards
- Downloadable digital products
- Clearance or sale items marked as non-returnable
- Opened hygiene or personal care products
- Products damaged due to customer misuse
Additional non-returnable categories may be listed on specific product pages.
8. Return Shipping Costs
For approved returns due to:
- Damaged products
- Defective products
- Incorrect products shipped
AURAMIRI will bear the return shipping costs where applicable.
For returns requested for other reasons:
- Customers may be responsible for return shipping charges.
- Original shipping charges may be non-refundable unless required by law.
Any applicable return shipping fees will be communicated during the return approval process.
9. Order Cancellations
Orders may be cancelled before shipment by contacting us as soon as possible.
Once an order has been shipped, cancellation may no longer be possible and the order will be subject to the return process instead.
Approved cancellation refunds will be processed according to our standard refund timeline.
10. Items Lost in Transit
If your package appears lost during transit, please contact us at admin@auramiri.com.
We will work with the courier partner to investigate the shipment and provide an appropriate resolution where applicable.
11. Contact Us
For any questions regarding returns, refunds, or exchanges, please contact us:
AURAMIRI
Email: admin@auramiri.com
We are committed to providing a fair, transparent, and hassle-free resolution process for our customers.